Frequently asked questions
Here at Royal Mile Silver, we are always happy to answer any queries you may have via email whether it is about our jewellery or services.
The information below will hopefully provide you with all you need to know but please get in touch with us if you have any further questions.
General
We use various high-quality materials, including ethically traded sterling silver, 925 sterling silver, 92.5% silver, 18ct gold and rose gold vermeil, and Tungsten Carbide. Each piece is crafted with care to ensure both durability and beauty.
Shipping
We process orders on weekdays (Monday to Friday) and dispatch them via Royal Mail 48 Tracked for UK addresses.
Express shipping – If you need faster delivery, you can select UK Special Delivery at checkout for an additional £7. (If ordered before 2pm it will be delivered the next day)
Delivery is FREE for all UK addresses unless otherwise stated.
For international orders, please visit our Etsy store. Our full collection of Royal Mile Silver Jewellery is available there, and the marketplace will handle all international sales tax requirements. You can shop on our Etsy store here
Returns and Exchanges
Yes, we accept returns and exchanges on most items within 30 days of purchase, if they are in their original unworn condition and packaging. Please note that for hygiene reasons, all studs and earrings are non-returnable.
To initiate a return or exchange, please email us at or****@ro*************.uk. We aim to respond within 5 working days. Once we receive your returned item, we will process the refund to your original payment method. Refunds may take up to 5 working days to appear in your account.
We are more than happy to offer a free exchange of ring sizes to help you find the right fit. We do request that you pay the postage costs in both directions for this.
You may exchange your ring for a new size up to 60 days after purchase, providing it is in its original unworn condition and packaging.
Processing times for exchanges take 1 week, sometimes longer in busy periods. If this is too long you may purchase the ring in your required size and return the original for a refund.
If you would like a ring exchange, you can view our policy and purchase a ring exchange here
If you receive an item that is faulty or not what you ordered, we will gladly offer a refund or replacement within 60 days (to accommodate for gifting). Please note that we cannot process refunds or exchanges for items damaged due to accident, mishandling, or misuse.
Returns and exchanges for incorrect or faulty items are free of charge. To return or exchange such items, use our returns portal, which will provide you with a return label valid for 48 hours. Please email us at or****@ro*************.uk“>or****@ro*************.uk for the return link.
Refunds will be processed to your original payment method and may take up to 5 working days to appear in your account. Replacement items will be sent via Royal Mail Tracked (48 hours). Exchanges for faulty items typically take up to 1 week.
Please note that refunds can only be issued to the original payment method used for the purchase.
Products and Personalisation
To keep your 925 Sterling Silver Jewellery looking its best:
- Avoid exposure to harsh chemicals: Remove your jewellery before swimming, showering, or applying lotions and perfumes.
- Clean regularly: Use a soft cloth to wipe your jewellery and a mild jewellery cleaner or warm soapy water for more thorough cleaning.
Store properly: Keep your pieces in a cool, dry place, ideally in a jewellery box or pouch, to prevent scratches and prevent tarnish/ oxidisation. You can purchase our Royal Mile Silver polishing cloth here
Currently, we don’t offer engraving or personalisation. However, it’s something we’re considering introducing in the future.
Subscribe to our newsletter at www.royalmilesilver.co.uk and follow us on
Instagram for updates. In the meantime, feel free to reach out with any other questions or requests!
Currently, we don’t offer bespoke services or custom pieces.
To measure your ring size, you can use our ring sizing guide available on our website: Ring Size Guide. Alternatively, you can order our ring sizer here or visit a local jeweller for a professional measurement.
Yes, we do! You can find the full-size list on the product page, if your size is out of stock, or not on the list, feel free to reach out to our customer service team to chat further, we will try our best to offer an alternative.
All our jewellery is presented in a Royal Mile Silver-branded gift box with an information card about your jewellery printed on a high-quality card.
For an extra special touch, we offer Upcycled Whisky Cask Wooden Ring Boxes for purchase. You can find these beautiful boxes here
Customer Service
You can reach our customer service team via email at or****@ro*************.uk“>or****@ro*************.uk Our team are available Monday to Friday from 10 AM to 4 PM (GMT).
Our Tungsten Ring Collection
Tungsten is a dense and durable metal. In the world of jewellery, it’s commonly used in the form of tungsten carbide, which is an alloy of tungsten and carbon. Tungsten carbide is prized for its hardness and scratch resistance, making it a popular choice for couples, promise, wedding, engagement, and vow renewal rings.
Super Hard: Tungsten carbide is one of the hardest metals on earth, second only to diamonds on the Mohs scale of hardness. This means it’s incredibly scratch- resistant, making it a great choice for wedding rings.
- Durable: Not only are our Tungsten Carbide Rings scratch-resistant, but they are also durable and won’t bend out of shape. This makes it a great option for wedding rings and other jewellery that you’ll wear every day.
- Hypoallergenic Ring: Unlike some metals, tungsten carbide rings are hypoallergenic, so it’s a good choice for people with sensitive skin.
- Stylish: Tungsten carbide rings come in a variety of styles and colours, so you can find one that reflects your personality.
Many people choose a tungsten ring when choosing their wedding ring. This is because tungsten wedding rings require much less care and maintenance than gold or platinum wedding rings.
Tungsten carbide rings are very durable and scratch-resistant, unlike gold rings, which can scratch even while cleaning them. However, that’s not to say tungsten rings never need to be cleaned to look their best but be careful not to use the wrong types of cleaning solutions which could cause damage to your ring.
- Excessive moisture can cause wood inlays to expand and damage the protective resin. We recommend not submerging your wood ring in water for long periods.
- Clean with a mild soap solution and water.
That depends on your budget and style preferences. If you’re looking for a wedding ring that feels substantial, resists scratches from everyday hard work, can reflect your personality and won’t wreck your budget, tungsten wedding rings for men and women are a great choice.
Any coloured tungsten carbide ring other than its natural silver colour is achieved through a process called ion plating. This is true for all tungsten jewellery in the world.
Tungsten carbide rings are often plated to enhance their appearance, provide colour options, and add protection. We use a PVD coating for our colour plating. The black material is similar to a piece of carbon. The coating thickness is about 0.3-0.5μm. The grooving, setting and polishing of our Tungsten rings are all done by hand.
Inlaying tungsten rings with epoxy involves filling a groove or channel in the ring with a specialized epoxy resin, often mixed with decorative elements like wood, crushed stone, or coloured pigments. The process starts by carefully preparing and cleaning the inlay area. The epoxy mixture is then applied into the groove and smoothed to ensure an even surface. Once filled, the ring is left to cure, allowing the epoxy to harden. Finally, the ring is polished to create a smooth and seamless finish, showcasing the inlay’s unique appearance.
Yes, tungsten carbide rings can be engraved and personalised, we aren’t offering this service right now, but we hope to offer this shortly!
Our Celtic Jewellery Collection
The Celts worshipped the cycles of nature that they lived within and relied upon, and they worshipped this as a feminine force. They believed in the interconnectedness of all life, and that our life energy will always loop around and continue; hence the eternal Celtic Knotwork patterns with no beginning and no end.
Our stunning collection of Celtic Jewellery for men and women includes intricate Celtic Designs such as the Tree of Life, Triquetra, Triple Spiral, Celtic Knot Bands, Claddagh Rings and Four Elements designs all in 925 sterling silver.
The Tree of Life symbol has various meanings however it is common among many cultures, modern and ancient. In many cultures, it is recognized as the symbol of immortality and eternal life. It also signifies wisdom, knowledge and enlightenment. The tree of life was also used to symbolise the earth’s mother, or goddess, the source and nourisher of life.
Triquetra means three-cornered and connects deeply with the power of three. The meaning varies in different religions and cultures, but the concept of interconnectedness and infinity seems to be the foundation for all groups.
The Triple Spiral also known as the ‘Triskele’ and as the ‘Triple Goddess’ symbolizes motion, with its three outward-facing arms representing energy, action, cycles, progress, revolution, and competition. The meaning of the three arms varies across different cultures and eras, with interpretations including life-death-rebirth, spirit-mind-body, mother-father-child, past- present-future, power-intellect-love, and creation-preservation-destruction.
The intricate designs of Celtic knots are often said to represent the endless cycle of life, death, and rebirth, as well as the interconnectedness of all things in the natural world.
The Claddagh Ring, also known as a promise ring, a traditional Irish piece of jewellery, has been an emblem of love, loyalty, and friendship for centuries. The design showcases a distinctive heart, held by two hands and topped with a crown, representing love, friendship, and loyalty, respectively.
The Claddagh ring has a history that is steeped in folklore and romanticism. Since the 17th Century, this unique and beautiful Celtic design has been associated with love and loyalty.
A Claddagh ring can be worn by anyone – single, engaged, or married people can all wear a Claddagh Ring. However, one unique feature of this beautiful Celtic Ring is that the way it is worn is different depending on the status of the wearer.
Single – Wear the ring on the right hand with the heart facing outward from your body.
In a Relationship – Wear the ring on the right hand with the heart facing inwards.
Engagement – Wear the ring on the left hand on the third finger with the heart pointing outwards.
Wedding Ring – Wear the ring on the left hand on the third finger with the heart pointing inwards.
Thank you for choosing Royal Mile Silver for your jewellery needs. We hope this FAQ page addresses your questions.
If you need further assistance, please don’t hesitate to get in touch!
