Delivery, Exchange & Returns Policy
Ring Size Exchanges
We are more than happy to offer a free exchange of ring sizes to help you find the right fit. We do request that you pay the postage costs in both directions for this.
Processing times for exchanges take 1 week, sometimes longer in busy periods. If this is too long you may purchase the ring in your required size and return the original for a refund.
If you would like a ring exchange, please purchase our ring exchange listing for £5. Click the button below for instructions. If you would like to get in touch about your order please e-mail orders@royalmilesilver.co.uk
Order Processing & Shipping
We process orders every Monday, Tuesday, Thursday and Friday and send them out by Royal Mail 48 Tracked to the UK only at present. For international orders please see our Etsy shop: www.royalmilesilver.etsy.com
Delivery is FREE to all UK addresses unless stated otherwise on the item (some very large rings require a small parcel postage and this costs £4).
UPGRADE – If you require faster shipment you can choose Tracked 24 at the checkout for £4 for faster delivery.
Refunds
Changed Mind
If you no longer want your item we are happy to offer a full refund within 30 days of purchase, so long as the item is unused and in original packaging. There are some exclusions for hygiene reasons — all studs and earrings are non-returnable. Engraved items are not eligible for returns.
To get started, fill in our returns form and we’ll be back in touch within a couple of working days. Once we receive the item, we’ll process your refund to your original payment method. This can take up to 5 working days to show in your account.
Wrong Item Received / Faulty Item
If the item is faulty in any way, or not what you ordered, we will of course refund or replace up to 60 days (to allow for gifting). We cannot issue refunds or exchanges for items damaged by accident, mishandling or misuse.
All returns for wrong or faulty items are free of charge. Fill in our returns form and we’ll sort everything from there, including a prepaid return label.
Refunds to your original payment method can take up to 5 working days. If you require a replacement item, we will re-send it via Royal Mail First Class on a Tuesday or Thursday. Exchanges of faulty items take up to 1 week.
International Orders
If you are based outside of the UK please visit our Etsy store to purchase our items. Our full catalogue is available on our Etsy shop and the marketplace deals with all international sales tax requirements.
Many Thanks
Team RMS
